Privacy Policy
Effective Date: February 22, 2026 • Last Updated: February 22, 2026
This Privacy Policy describes how Narangy ("we," "our," or "us") collects, uses, stores, and protects the personal information you provide when using our services, website (narangy.com), or communicating with us through any channel including WhatsApp. By using our services or website, you agree to the practices described in this Privacy Policy.
1 Information We Collect
1.1 Personal Information
- Full name
- Phone number (including WhatsApp number)
- Email address
- Location / City (for service availability)
1.2 Appointment & Service Information
- Appointment date, time, and type of service requested
- Service preferences or special instructions
- History of past appointments and services
1.3 Technical Information
- Device type and browser information
- IP address and approximate location
- Pages visited on our website and time spent
- Cookies and similar tracking technologies
1.4 Communication Data
- Messages exchanged via WhatsApp, email, or other channels
- Feedback, reviews, or support queries you submit
2 How We Use Your Information
- To confirm and manage appointments — booking confirmations, reminders, and updates
- To deliver our services — ensuring your appointment is fulfilled accurately
- To communicate with you — via WhatsApp, email, or SMS for service-related updates
- To improve our services — analyzing feedback and usage patterns
- To send promotional communications — only with your explicit consent
- To comply with legal obligations — under applicable Indian laws and regulations
- To prevent fraud and ensure security — protecting our users and platform
3 WhatsApp Communication Disclosure
Narangy uses WhatsApp Business (operated by Meta Platforms, Inc.) to communicate with our customers. By providing your WhatsApp number and engaging with us, you acknowledge:
- We may send appointment confirmations, reminders, cancellation notices, and service-related messages via WhatsApp.
- Promotional messages will only be sent if you have explicitly opted in.
- WhatsApp messages are subject to Meta's own Privacy Policy and Terms of Service.
- You may opt out at any time by replying "STOP" or contacting us at support@narangy.com.
4 Data Sharing with Third Parties
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service providers — trusted third-party vendors under strict confidentiality agreements
- Legal compliance — if required by law, court order, or government authority under Indian law
- Business transfers — in the event of a merger or acquisition, with appropriate notice
- Meta Platforms — limited data processed through WhatsApp Business API for communication delivery
5 Data Protection Measures
- Encrypted data transmission (SSL/TLS)
- Access controls and authentication protocols
- Regular security reviews and monitoring
- Restricted staff access on a need-to-know basis
6 Data Retention
| Data Type | Retention Period |
|---|---|
| Appointment data | Up to 3 years after last interaction |
| Communication records | Up to 2 years |
| Financial / payment records | As required by Indian tax laws |
7 Your Rights
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data (subject to legal obligations)
- Withdrawal of Consent — Withdraw consent for marketing or WhatsApp communications at any time
- Portability — Request your data in a structured, commonly used format
8 Children's Privacy
Our services are not directed to individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.
9 Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us About This Policy
Titanium Business Park, B-1101,
Nr. Railway Underpass, Makarba,
Ahmedabad, Gujarat 380051, India
This Privacy Policy has been reviewed by a qualified legal professional and is intended to comply with applicable Indian laws including the Information Technology Act, 2000 and its amendments.